Shipping policy
How do we ship?
Our Standard Shipping options are Canada Post, UPS(United Parcel Service) and Fedex. Delivery times within Canada will vary according to the delivery address and may take up to 5-7 business days once your order has been processed. Orders are typically processed within two (2) business days. For specific delivery lead times, please contact us with your request before placing your order. We are not responsible for any loss of products following shipment from our address (or that of our agents) to the delivery address. We are not responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order. Shipping charges are added to your checkout automatically and if applicable our intention is to charge you exactly (or if exactness isn't easily possible then as close as possible to) what we have to pay for your shipping. Anything outside of Canada or excessively large and/or heavy, we may have to work out the shipping rates and add any additional amount required after it's figured out with the shipper. Please contact us at info@vaporific.ca for any specific shipping requirements or requests.
Out-Of-Stock, Special Orders, Additional Quantities?
If you notice that a product that you are seeking is "Out Of Stock" , it may have just recently sold out, or it may be a new product that we are awaiting stock of, or in some cases it may be a product that we don't actively stock but can Special Order in for you. If there's a product you're looking for that we don't carry feel free to reach out and we'll do our best to help you source it! Email us at info@vaporific.ca for any specialty order related questions.
Ages and usage and legality?
Everything is sold for legal purposes only! We cannot sell anything to you if it's illegal to purchase the item in your jurisdiction, or if you are underage and selling to you could therefore be problematic for us. Generally, we follow a minimum age of 19. Our payment and shipping setups require that an adult pays for every order, and an adult signs for every shipment, nothing on the site is for sale to minors. 19+.
Payment Methods?
All pricing is listed in Canadian Dollars. Any credit card purchases will show on your statement as being with "VPRFC". Our primary payment methods are: Visa / MasterCard or Interac E-Transfer. In case you have trouble using your card in our Checkout, the third option is Phone-In Credit Card. Only if your Shipping Address verifies and matches the credit card's registered Billing Address when we confirm it using the Address Verification System.
Can we ship to a different address than your card's Billing Address?
For smaller orders and if you have a logical reason, then please contact us with your request. Extra verification steps may need to be confirmed prior to shipping. For larger orders, NO - sorry, generally we cannot. Due to a shockingly high rate of credit card fraud, we can only ship larger orders to your credit card's billing address (verified using the Address Verification System - AVS).
How quickly do we ship?
Orders will ship within 24-48hrs after the order is completed and paid.
Can we ship to your country?
Our web-store is primarily intended to service the needs of Canadians who aren't close enough to us for a convenient in-store visit and is therefore configured to primarily allow for shipping within Canada automatically. We have recently added shipping options for USA, and had to remove options for international shipments due to a huge percentage of problems. We will not ship anything anywhere where the item is forbidden or otherwise could create a problem for us. We reserve the right to refuse service to anyone or any country as we so choose. If we are unable to ship to you, we will ignore or refund any payment and inform you as soon as possible. If we CAN ship to you outside of Canada, your shipping charges may have to be figured out (any amount we have to pay over and above what the web-store might calculate for you, we would have to add as a separate charge - we will never intentionally charge substantially more than the shipper charges us). We are NOT experts on out-of-Canada shipping, so if we DO attempt to ship to you, you must understand and accept that any issues at your country's border, etc., are fully and entirely YOUR responsibility and we will not accept any cost or responsibility as a result. It is up to YOU to determine and understand the legality and details of shipping into YOUR country, do NOT assume that we know anything about your country's rules or importation policies, nor how various Carriers interact with them, what Carrier is best and what is worst for your country, etc. Any lost or returned out-of-Canada packages will not be re-sent nor can we reimburse any cost - all such shipments are at YOUR own risk.
Returns and Exchanges
All shipping costs related to returns and exchanges are the responsibility of the customer. Please take appropriate action to insure your package(s) correctly. Vaporific or any of it's employees and/or representatives are not responsible for lost packages in the mail.